FAQ2021-07-16T08:53:53+00:00

Have a question? Please read through our FAQ’s to see if we have already answered it. If not, please contact us on info@bluecubeict.co.za

Which industries do Bluecube ICT service?2021-07-14T11:01:41+00:00

Bluecube ICT provides Managed Services to a wide variety of industries including Agricultural, Motor dealerships, and Hospitality (Tourism & lodging).  While most of our clients are in the Lowveld, we do have clients nationwide.

What are the benefits of using a Managed Service Provider?2021-07-14T11:01:23+00:00

Cost saving is one of the biggest benefits of Managed Services. Using a Managed Service Provider (MSP) makes IT support costs more predictable and controllable.  Managed Service Providers offer a specialized team that are experts in their fields, this provides the client with the best in the industry and saves the client the costs of keeping their own IT staff trained and current.   As an MPS we monitor and control our clients’ IT environment, which also increases uptime and productivity for our clients.  Being specialized in cybersecurity, backup, and disaster recovery we provide our clients peace of mind.

Which type of companies use Managed Services?2021-07-14T11:01:03+00:00

All size businesses in all industries use Managed Services for a variety of reasons. Businesses use MSPs to provide full IT services so they can focus on their core business.   

Businesses that need 24x7x365 monitoring and support.

Are your staff certified?2021-07-14T11:00:26+00:00

Yes, we have a highly skilled team.  With technology that is always evolving our team strives to keep their certification relevant and up to date.

Can you help manage my IT Vendors?2021-07-14T11:00:06+00:00

Yes, as an MSP we also manage our clients’ IT Vendors.  We partner with industry leading companies to ensure our clients receive efficient, reliable, and high-quality services.

Can you help me develop an IT security policy?2021-07-14T10:59:49+00:00

Yes, we do develop IT Security Policies.   

This includes but is not limited to identifying your requirements for staff access to your systems and providing advice in implementing a solution.

What is the difference between traditional IT support and a Managed Service Provider?2021-07-14T10:59:03+00:00

One of the main differences between an MSP and a traditional IT support is a MSP is always monitoring your IT and available. Where the client usually had to phone the IT department or IT support company and report faults, many of these faults can now be automatically logged and resolved even before the client is aware of them.

The Managed Service (MS) is governed by a Service Level Agreement (SLA) to cover issue resolution and turn-around time. Rest assured that the MS provide higher availability of your applications and systems and provide regular reports on these systems and issues and service team KPI’s. This will then provide comprehensive and valuable information to make informed decisions regarding your IT infrastructure.

Go to Top